
Your Success is our Success
How can Cadence Customer Success help?
Our Customer Success team anticipates questions and pain points proactively.


Our Services
Dedicated Customer Success
team member
Kickoff call (1 hour)
• Event objective and goals
• Features configuration
• Timeline overview
Weekly status calls (30 min)
3 months out
• Assistance with event ideation
• Tailored recommendations
• Working meetings for event assets
• Event timeline recommendations
• Check-ins
Trainings & Rehearsals
• Up to 4 hours
• Admin training
• Leadership training
• Symphony training
• Dry-runs
Event review call (30 min)
• Event flow review
• Final recommendations
Live chat support for
attendees
Dedicated Customer Success
Manager for day-of support
• Up to 4 hours per day
• Up to 12 hours total
• Weekdays and weekends
Extra half-day support available as an add-on
• Up to 4 hours
• Pricing varies based on hours needed
Event debrief call (30 min)
• Analytics review
• Recommendations for next event
Email Support
Dedicated Customer Success
team member
Kickoff call (1 hour)
• Event objective and goals
• Features configuration
• Timeline overview
Weekly status calls (30 min)
3 months out
• Assistance with event ideation
• Tailored recommendations
• Working meetings for event assets
• Event timeline recommendations
• Check-ins
Trainings & Rehearsals
• Up to 4 hours
• Admin training
• Leadership training
• Symphony training
• Dry-runs
Event review call (30 min)
• Event flow review
• Final recommendations
Live chat support for
attendees
Dedicated Customer Success
Manager for day-of support
• Up to 4 hours per day
• Up to 12 hours total
• Weekdays and weekends
Extra half-day support available as an add-on
• Up to 4 hours
• Pricing varies based on hours needed
Event debrief call (30 min)
• Analytics review
• Recommendations for next event
Email Support
+$2,500 for each additional event day
Dedicated Virtual Producer
Dry-Runs & Rehearsals
Socialive license
Graphic Templates

“We completely got what we wanted: proper experts who train us and actually invest in developing a partner relationship. They show a willingness to evolve Cadence while being real honest about its capabilities.”

“This was a brand-new experience for us and I instantly felt at ease. Sarah and Cash were so professional, thorough, knowledgeable, and just plain fun.”

“The Cadence team was incredibly responsive and helpful, from set-up to event follow-up. It felt great to have them cheering us on remotely! We couldn't have done it without them!”
Free resources to help you
get started
Meet our Team

All of your events,
one beautiful platform.